Privacy Policy

Summit Spas, LLC ("Summit Spas," "we," "us," or "our") respects your privacy. This policy explains what information we collect through summitspasnc.com (the "Site"), how we use it, and the choices you have. As a small, single-member business, we keep the data we collect to the minimum needed to run our business and respond to you.

1. Information We Collect

Information you give us directly. When you submit a quote request or contact form through the Site, we collect:

• Name
• Phone number
• Email address
• What you're interested in (residential/commercial service, repair, rebuild, etc.)
• Any details you include about your spa, facility, or request

Information collected automatically. Summit Spas does not currently use analytics tools, tracking cookies, or advertising pixels on the Site. Our web host and infrastructure provider may log basic technical information (such as IP address and browser type) for security and performance purposes, as is standard for any website, but we do not access or use this data for marketing.

2. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and service inquiries
• Schedule and perform hot tub service, repair, and maintenance
• Communicate with you about your service (confirmations, follow-ups, invoicing)
• Maintain business records as required for tax and accounting purposes

We do not sell, rent, or trade your personal information to third parties.

3. Who We Share Information With

Our contact form is processed through Formspree, a third-party form-delivery service that receives and forwards your submission to us by email. Formspree's handling of that data is governed by its own privacy policy, available at formspree.io/legal/privacy-policy.

Beyond that, we do not share your information with third parties except:

• Other service providers who help us operate our business (e.g., accounting or invoicing software), given only the information necessary to perform their function
• If required by law, subpoena, or legal process

4. Future Tools and Services

As Summit Spas grows, we may add tools such as Google Analytics, a Google Business Profile, email marketing software, or online payment processing. If we do:

• We will update this policy to reflect what data those tools collect (which may include IP address, device/browser information, and cookies) and how that data is used
• Where required, we will provide a cookie notice or consent banner on the Site
• Any Google-provided services we use will be governed by Google's own privacy terms in addition to this policy

We encourage you to check this page periodically for updates.

5. Data Security

We take reasonable steps to protect the information you provide, including limiting who has access to it. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain quote request and service information for as long as needed to provide service to you and to comply with our legal and tax obligations, after which it is deleted or archived securely.

7. Your Choices

You may:

• Ask us what information we have on file for you
• Ask us to correct or delete your information (subject to any records we're required to keep by law)
• Opt out of non-essential communications from us at any time

To make any of these requests, contact us using the information below.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect information from children.

9. Contact Us

If you have questions about this policy or how your information is handled, contact:

10. Changes to This Policy

We may update this policy from time to time as our business or the tools we use change. The "Last Updated" date at the top reflects the most recent revision.